COMMUNICATION IN ORGANIZATIONS
MHR 3020: ORGANIZATIONAL BEHAVIOR
Ruben Delgado, Ph.D., SPHR, SHRM-SCP, CCP, CPLP, CLRP
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Background design is of Cal Poly Pomona logo
LEARNING OBJECTIVES
Define communication and organizational grapevine.
Understand the importance of communication.
List and describe the different types of communication channels.
Understand emotional contagion and emotional persuasion.
List and describe barriers to communication.
DEFINITION OF COMMUNICATION TERMS
Communication – the process by which information is transmitted and understood between two or more people.
Grapevine – an unstructured and informal network founded on social relationships rather than organizational charts or job descriptions.
IMPORTANCE OF COMMUNICATION
Helps coordinate work activities
Serves as vehicle for organizational learning
Critical ingredient for decision-making
Helps change others’ behavior through influence
Helps with employee well-being
COMMUNICATION CHANNELS
Verbal –uses words and occurs through spoken or written channels
Nonverbal – any part of communication that does not use words
VERBAL COMUNICATION
Includes face to face, email, letters, memos, instant messaging.
Preferred medium for:
Sending well-defined information for decision-making
Coordinating work
Problems with verbal communication.
NONVERBAL COMUNICATION
Includes actions, facial gestures, physical distance and even silence.
Most information is communicated nonverbally.
How does it differ from verbal communication?
EMOTIONAL CONTAGION
Nonconscious process of “catching” or sharing another person’s emotions by mimicking that person’s expressions and other nonverbal behavior.
PERSUASIVE COMMUNICATION
COMMUNICATION BARRIERS
Imperfect perceptual process
Language
Filtering
Information overload
Cultural differences
Gender differences
Age differences
ORGANIZATIONAL GRAPEVINE
Definition
Grapevine benefits
Grapevine limitations
Research findings
What should corporate leaders do with the grapevine?
THE END…
Comments.
Questions.
Concerns.
